Shipping & Returns

Online ordering

1. Click on the first item you wish to purchase.
2. Choose the products and quantities you want.
3. Click add to cart.
4. After reviewing your purchase, you can continue shopping by clicking on the Shop More or when you have finished shopping click on checkout.
5. New customers will need to create a Customer Profile in order to complete the checkout process.

 

Billing and Shipping

You will be asked for your shipping information, which is the address you wish to have the package shipped to.
You will also be asked for your billing information, which is the address where your monthly credit card statement is sent.
Your billing address must match what the card issuer has on file. Enter your credit card information on the payment detail page and click on continue. Now double-check your order and click on complete checkout to submit your order. You will receive an on screen receipt and an e-mail order confirmation will follow shortly. Make sure you write down your order number just in case you need to reference it later.

 

Create a Customer Profile

For the best customer service and your satisfaction please create an account with us in order to shop on our website for free! You will not have to re enter your billing or shipping address. Our online shopping is open 24 hours!

 

Edit account information

Simply log on with your user ID and password and you will be able to update or edit your account information.

International ordering is only available to Canada and is NOT available to any other country outside of the United States at this time.

 

International Shipping Option & Shipping Rates (Canada ONLY)

Southwest Sunshine ships by USPS and there is a charge of $30.00+ automatically added to your online order. For lipsticks only $15.73 will be charged for shipping. If the actual cost of shipping is higher, Southwest Sunshine will contact you by email to let you know the difference needed in order to ship your order.

 

Order status

You will receive an order confirmation via e-mail. Standard shipping within the United States takes 5-7 business days. Items are usually shipped within 24 hours of us receiving your order. Please note that we do not process orders on the weekend.You can click on order status or e-mail us for more information

 

Modify or Cancel your order

Due to our efforts to insure that you receive your orders as quickly and accurately as possible, we are unable to modify or cancel your order once it has been placed. Please call at 800 959-5741 to notify us in the event this does occur.

 

Pricing and Sales Tax

Southwest Sunshine shall automatically charge and withhold the applicable sales tax for orders shipped to a Arizona address. Orders shipped outside Arizona tax is not charged, however, you are solely responsible for all sales taxes or other taxes.

 

Shipping

Southwest Sunshine ships only within continental United States and to Canada as well as APO/FPO and P.O. Box addresses.

Shipping Option & Shipping Rates (USA)

Southwest Sunshine ships by USPS and shipping is Free within the USA for orders of FOUR or more Skin Care Products.

• Skin Care Systems Ship FREE
• Orders $55 & Up Ship FREE
• Lipsticks Ship FREE

CANADA = $30.00+  (large orders will be more) Lipstick only orders the shipping charge is $15.73

 

Shipping to different address

You may place an order to be shipped to one (1)  address ONLY other than that of your billing address. Multiple address per order will require additional shipping charge.

 

Tracking a Package

You will receive an order confirmation via e-mail. Please call if you do not receive your order in the specified time.

 

Payment Options

Southwest Sunshine accepts Visa, Master Card and Discover Card. Your credit card will be charged during the checkout process online. You must have both a shipping address and credit card billing address. The issuing bank must be based in the United States. Please make sure to enter your exact billing information as it appears on your credit card statement.

 

You can mail in your order to:

Southwest Sunshine PO Box 5833
Scottsdale, AZ 85261

Send in a check, money order or Visa, MasterCard or Discover information.

Note: If there is a problem with processing your credit card you will receive a call from Southwest Sunshine or call Southwest Sunshine for assistance 800-959-5741 and leave a message for a return call.

NOTE: Please call Southwest Sunshine first before sending an item in for return.

 

Returns & Refunds

1. Our products have a 60 day unconditional 100% satisfaction money back guarantee!
2. The merchandise must be accompanied by the original invoice.
3. Please note that refunds are available by mail only. Refund will be issued in the same form as the original payment. When returning by mail, allow 2-3 weeks from the shipping date for your account to be credited. Allow 1-2 billing cycles for the credit to appear on your credit card statement
4. Pack and seal your return merchandise securely (in the original package if possible) and include the original invoice. Please note that the Return Label is not pre-paid, therefore, you will be responsible for the shipping charge.
5. If you are requesting exchange because the originally shipped item(s) are defective or different from the original invoice, please contact Southwest Sunshine at 800-959-5741.